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Important information
Frequently asked questions
Open the box immediately upon arrivalRemove the sleeves and check the mango.If firm / partially ripe: Keep them at room temperature in a warm, dark place out of direct sunlight. Do not refrigerate un-ripened mangoes, as cold temperatures stop the natural ripening process.If they are green or partly ripe place some ripe Bananas or Onion or Tomato to speedup the ripening process.Once soft and fully ripe: Place them in the refrigerator crisper drawer for 30–60 minutes before eating to enhance their refreshing sweetness.
Our mangoes are plucked from our family orchards near Hyderabad at prime maturity. They are immediately processed in APEDA-approved packhouses, packed in temperature-controlled cartons, and flown via direct express air cargo to major European hubs (Amsterdam AMS & Paris CDG). From there, local express couriers (e.g., DHL Express, PostNL, DPD) deliver them straight to your doorstep across France, the Netherlands, Germany, Belgium, and the wider EU within 48 to 72 hours of harvest.
Under Article L. 221-28 4° of the French Consumer Code (Code de la consommation), fresh agricultural produce that deteriorates rapidly is exempt from the standard 14-day statutory right of withdrawal (droit de rétractation).Pre-Dispatch Cancellations: You can cancel your order for a 100% full refund if you notify us at least 24 hours prior to flight cargo processing via email (hello@desikaart.com) or WhatsApp (+91 9010101112).Post-Dispatch Cancellations: Once your fruit has been packed into export containers or dispatched, orders cannot be cancelled or refunded.
While we strictly adhere to non-chemical organic cultivation methods, our fruit is imported under standard commercial agricultural practices with official EU Phytosanitary Certificates. Therefore, they are sold as naturally grown produce and are not formally certified under EU Organic Regulation (EU) 2018/848.
Every consignment undergoes hot-water treatment/VHT in APEDA-certified packhouses and is strictly inspected by Indian quarantine authorities prior to departure. Each shipment carries an official Phytosanitary Certificate verifying full compliance with EU Plant Health Regulation (EU) 2016/2031 and EU Maximum Residue Limits (MRLs).
We guarantee that our fruit leaves the packhouse in export-grade condition. If your order suffers transit damage or quality loss:Contact us within 12 hours of delivery receipt.Send your Order Number along with clear photos and videos showing the outer box shipping label and the affected fruit to hello@desikaart.com or WhatsApp +91 9010101112.Upon claim verification, we will issue a pro-rata refund, store credit voucher, or replacement in our next air consignment.
A: DESIKAART offers flexible delivery solutions tailored for B2B customers to ensure efficient and reliable service. Orders can be delivered directly to your warehouse by truck, providing a convenient and secure way to receive bulk shipments. Alternatively, businesses have the option to pick up their orders from our fulfillment centers located in Amsterdam or Paris, allowing for greater control over collection timing. We work closely with our partners to coordinate delivery schedules and ensure products arrive in optimal condition, reflecting our commitment to quality from our farm to your business. For specific scheduling, minimum order requirements, or any special arrangements, please contact our customer service team directly.
A: Ordering a complete shipment of 1200 kgs from DESIKAART allows you to significantly reduce overhead costs associated with multiple fulfillment centers, streamlining your supply chain and ensuring better pricing efficiency. For our B2B customers, we offer the advantage of immediate collection of shipments right after customs clearance, enabling faster access to products without unnecessary delays. This approach supports a smooth, cost-effective process from our farm directly to your business, helping you maintain optimal inventory levels with minimal administrative burden.
A: At DESIKAART, we source fresh mangoes directly from our farm to your home, ensuring top quality and freshness. The mango season begins in March with the South India harvest, which lasts until May. Following that, the North India season starts in May and continues through July. Customers can place orders according to the availability during these specific regional seasons. To guarantee the best experience and avoid any supply issues, we strongly recommend pre-ordering your mangoes. This allows us to manage inventory efficiently and deliver your order promptly within the appropriate seasonal window.

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