PRIVACY POLICY
Last Updated: September 30, 2026
At DesiKaart (accessible from desikaart.com), operated under our registered entity in Paris, France ("we," "us," or "our"), protecting the personal data of our customers across Europe is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our fresh produce, or interact with our services in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and local privacy laws in France (CNIL) and the Netherlands (Autoriteit Persoonsgegevens).
1. Data Controller Information
Under the GDPR, the legal entity responsible for processing your personal data (the Data Controller) is:
Entity Name: DesiKaart Europe
Registered Office: Paris, France
Operations Hubs: Paris (France) & Amsterdam / Randstad Region (Netherlands)
Email Contact: hello@desikaart.com
Telephone / WhatsApp: +91 9010101112
2. Personal Data We Collect
We collect personal data necessary to provide our e-commerce services, process perishables orders, and ensure temperature-controlled, direct delivery to your door.
A. Data You Provide Directly to Us
Identity & Contact Details: Full name, billing address, shipping/delivery address, phone number, and email address.
Account Information: Username, encrypted password, and order history (if you create a DesiKaart account).
Payment Information: Payment card details, IBAN/SEPA details, or third-party payment account info (e.g., iDEAL, Bancontact, Klarna, PayPal, Apple Pay). Note: Payment transactions are processed directly via secure, PCI-DSS compliant payment gateways; we do not store full credit card numbers on our servers.
Customer Support Communications: Records of messages, WhatsApp chats, feedback, or quality claims (including photos submitted for perishables inspection).
B. Data Collected Automatically (Device & Usage Data)
Technical Information: IP address, browser type and version, time zone setting, operating system, and hardware details.
Usage & Analytics: Pages viewed, products searched, referral source, page interaction times, and cart abandonment details.
Cookies & Tracking: Information collected via cookies, pixel tags, and similar technologies (see Section 8).
3. Legal Bases & Data Rights
We process your personal data under the following legal bases recognized by the GDPR:
Fulfilling Orders & Delivery: Contract Performance (Art. 6(1)(b))
Customer Service & Quality Claims: Contract Performance (Art. 6(1)(b)) / Legitimate Interest (Art. 6(1)(f))
Account Management: Contract Performance (Art. 6(1)(b))
Direct Marketing & Newsletters: Consent (Art. 6(1)(a))
Legal & Regulatory Compliance: Legal Obligation (Art. 6(1)(c))
Website Security & Optimization: Legitimate Interest (Art. 6(1)(f))
4. How We Share Your Information
We do not sell, rent, or trade your personal data. We share data only with vetted third-party service providers: Logistics & Express Freight Partners, Payment Service Providers, IT & Cloud Infrastructure, and Legal Authorities.
5. International Data Transfers
We ensure equivalent protection by implementing appropriate GDPR safeguards like Standard Contractual Clauses (SCCs).
6. Data Retention Period
Transactional data is kept for 10 years; account data for 24 months after inactivity; marketing data until unsubscribe.
7. Your Rights Under the GDPR
You have the Right of Access, Rectification, Erasure, Restriction, Portability, and to Object. Contact us at hello@desikaart.com to exercise these rights.
8. Cookies and Tracking Technologies
We use functional, analytical, and marketing cookies. You can manage preferences via our Cookie Consent Banner.
9. Data Security
We implement TLS/SSL encryption and strict access controls.
10. Updates
We may update this policy periodically.
11. Contact Us
DesiKaart Europe
Registered Office: Paris, France
Operating Hubs: Paris & Amsterdam
Email: hello@desikaart.com
Customer Desk / WhatsApp: +91 9010101112 | +33 76744778
Website: desikaart.com