Refund and Cancellation Conditions
Legal Framework
1. Legal Framework and Right of Withdrawal Exclusion: Pursuant to Article L.221-28 4° of the French Consumer Code, the statutory 14-day right of withdrawal for distance sales is expressly excluded for the supply of goods that are liable to deteriorate or expire rapidly. Given the highly sensitive, temperature-controlled nature of our fresh produce and the logistical constraints of air-freight schedules, all sales are final upon the commencement of order preparation. DesiKaart enforces these strict mandates to ensure compliance with EU health, safety, and hygiene standards.
Termination of Orders
2. Strict Cancellation Window: A full reimbursement is only applicable if a formal written cancellation request is submitted to hello@desikaart.com or via WhatsApp at +91 9010101112 at least 24 hours prior to the scheduled dispatch time. Requests must include the Order Number and the customer’s full name. Once an order has entered the cold-chain packaging phase or has been transferred to the carrier, it is strictly non-cancellable and non-refundable. Verified refunds are issued to the original payment source. Cash refunds are strictly prohibited.
Exemptions and Damage Protocol
3. Policy Upon Delivery & Non-Returnable Perishables
No Returns Accepted: Due to health, food safety, and strict cold-chain compliance requirements across the EU, we cannot accept physical returns of fresh fruit once the shipment has left our possession.
Refused Deliveries: If a package is refused, or if delivery fails due to an incorrect address or uncollected pickup point, no refund or replacement will be issued.
4. Freshness Guarantee & Damage Claims
We guarantee fruit leaves our facility in prime condition. Under the French legal guarantee of conformity (Art. L. 217-3 et seq.), we evaluate claims for spoiled or damaged items if notified within 12 hours of delivery with photographic evidence.
5. Refunds & Processing Times
Approved refunds for damage claims or valid cancellations are processed via the original payment method (Credit Card, iDEAL, PayPal, etc.) within 3 to 7 business days.
6. Applicable Law & Dispute Resolution
This policy is governed by French law. Disputes may be referred to a French consumer mediator (Médiateur de la consommation) per Art. L. 612-1 or the EU ODR platform.
7. Contact Us
DesiKaart Europe
Office: Paris, France | Hubs: Paris (CDG) & Amsterdam (AMS)
Email: hello@desikaart.com | WhatsApp: +91 9010101112